Improving the repeat prescribing process in a busy general practice. A study using continuous quality improvement methodology
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منابع مشابه
Quality improvement report Improving the repeat prescribing process in a busy general practice. A study using continuous quality improvement methodology
This paper describes the first attempt by a general practice in Bournemouth, UK to apply continuous quality improvement (CQI) methodology to its own working practices. It has been written in the hope that some of the lessons learnt might be of value to other practices interested in exploring a similar approach. In his classic “bad apples” paper of 1989, Berwick advocated the potential value of ...
متن کاملImproving the repeat prescribing process in a busy general practice. A study using continuous quality improvement methodology.
PROBLEM A need to improve service to patients by reducing the time wasted by reception staff so that the 48 hour target for processing repeat prescription requests for patient collection could be achieved. DESIGN An interprofessional team was established within the practice to tackle the area of repeat prescribing which had been identified as a priority by practice reception staff. The team m...
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A common cause strategy is an essential conceptual approach for understanding variation and what might be contributing to it as well as informing the redesign of processes and systems to reduce inappropriate and unintended variation. This article describes what a common cause strategy for improvement is and the steps required for this approach. We describe a practical example of how this is ap...
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Prescribing errors are a well recognised cause of adverse incidents and have a direct effect on patients.[1] This impacts on the doctor-family relationship and results in breakdown of trust and communication.[2] This quality improvement project was carried out in the paediatric ward of a district general hospital in Northern Ireland. A retrospective analysis of paediatric prescribing errors bet...
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ژورنال
عنوان ژورنال: Quality and Safety in Health Care
سال: 1999
ISSN: 1475-3898,1475-3901
DOI: 10.1136/qshc.8.2.119